Technical and account enquiries

Having trouble accessing the service, or need to update your account?

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14 articles in this collection
Written by Sophia, Nadia, Brendon Low and 1 other

I'm at Uni, college, TAFE or Poly. How do I log in to my account?

University and higher education students are required to log in via their student learning portal. Here's how.

Written by Sophia
Updated over a week ago

How do I change my password?

Worried about security on your account and want to change your password? Here's how you do it.

Written by Sophia
Updated over a week ago

How do I connect my account to the mobile app?

I've downloaded the app - how do I log in?

Written by Sophia
Updated over a week ago

What is Personal Information?

What constitutes 'personal information', & why you should not provide it or upload documents that contain it to Studiosity.

Written by Evelyn
Updated over a week ago

How do I change my Year Level

Starting a new school year and need to update your year level? Here's how.

Written by Sophia
Updated over a week ago

My account has usage limits - can I increase my limit?

Some unis, TAFEs and schools apply limits on your use of the service, to make it fair for all their students. What if you need more time?

Written by Sophia
Updated over a week ago

Do I need any special software to use this service?

Written by Sophia
Updated over a week ago

Managing your email subscriptions

Not receiving our useful study tips but would like to? Or perhaps you want to put them on hold? Here's how to manage your preferences.

Written by Sophia
Updated over a week ago

Troubleshooting

My chat window has frozen - what should I do?

You're in the middle of a live session and suddenly you can't type - what should you do?

Written by Sophia
Updated over a week ago

How To Enable Javascript

To use our service, you'll need to run Javascript in your browser. Here are the steps on how to enable it.

Written by Brendon Low
Updated over a week ago

I have a problem, how do I report it?

Written by Sophia
Updated over a week ago

Library Access

Blacktown Library - New Login Instructions

Having issues logging into Blacktown Library's Studiosity service?

Written by Nadia
Updated over a week ago

Penrith Library - New Login Instructions

Having issues logging into Penrith Library's Studiosity service?

Written by Nadia
Updated over a week ago

Campbelltown City Library Service - new login instructions

Having issues logging into Campbelltown Library's Studiosity service?

Written by Evelyn
Updated over a week ago