We always strive to meet our ideal turnaround time of less than 24 hours for documents submitted to our Writing Feedback service. We have achieved this on 90% of days in the last 12 months, with an average turnaround time through this period of 12 hours.
However, there are some months of the year where there is a much higher demand on the service, due to busy times in the academic calendar.
These months include: March, April, August, September & October.
Please be aware that during these months, return times may exceed 24 hours. During this time, we strongly recommend checking the average return time on your homepage, when logged in.
If possible, keep an eye on this before you're ready to submit your document, so you give yourself enough time to get your feedback and make any necessary adjustments before you hand it in.
Rest assured, we currently have more Writing Feedback specialists than ever before, and are continuing to grow our network to meet the increase in demand. We appreciate your understanding and patience during these busy times.