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Voice in the Connect Live classroom
Voice in the Connect Live classroom

How to speak to a Specialist in the Connect Live classroom

Sophia avatar
Written by Sophia
Updated over a week ago

You can now use voice / audio in the Connect Live classroom to speak one-to-one with a Subject Specialist.

You spoke and we listened! Student feedback showed a strong preference for audio capability within our service, so we've built this in this feature to help improve your experience.

You can start an audio call in a Connect Live session with any specialist, anytime.

To start the call, simply click either the green call button, or 'start a voice call'.

You will be asked permission for to access your microphone. Please click 'allow'.

You can then select your microphone and speaker options from the 'settings' area, by clicking on the settings cog.

You will get the best result if you are sitting at your computer, close to your computer's microphone, or using a headset (which is especially handy if there is background noise).

Once you've started your voice call, you can, of course, continue to use the text and whiteboard functions, as you speak to the specialist. You can also disconnect from the audio call at anytime by pressing the red hang up button, and continue your session with the specialist, using just the text and whiteboard.

You can mute yourself at any time, by pressing the mute button at the top of your screen.

Review a past session

You can come back and review a session at any time. Just click on the tab ‘My recent activity’, and find your past sessions under 'Connect Live'. You will be able to see the typed chat, whiteboard, and listen to any voice recordings.

Your thoughts are welcome

As always, we are very eager to hear your feedback on how you find using this feature, and what could be improved. Please feel free to reach out to our support team any time using the chat widget in the bottom right corner of your screen - or email us

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