Have a question you need specialist help with? Our 24/7 Connect Live service is the best way of getting help in a wide range of subjects including maths, chemistry, physics, business studies and more.  To connect live with a seriously smart person who can help you work through your question anytime of the day or night, click on the 'Ask a question' button on your account homepage.

Now it's time to compose your question. Make sure you fill in all the fields and add any sketches you want the specialist to see, to the whiteboard. Once you've done that, click 'Connect to a specialist'.

You will then enter the queue to wait for an available specialist. Relevant specialists are notified that you are waiting for help (and we'll keep you updated):

When a specialist accepts your request, you'll get the update and see that they'll be with you soon:

You'll then enter the online 'classroom' where you can chat backwards and forwards with the specialist and work through your question together. 

Don't forget to give feedback after your session - how was it? Did you get the help you needed? How do you feel now? We love hearing all about your experiences with us and take student feedback very seriously! 

Did this answer your question?