In order to retrieve your previous session transcripts, simply log in to your account and click on the 'Your questions' link in the top menu.

Then, select the 'Answered questions' tab:

You will be able to download your session transcripts as a PDF, or playback the audio file of your voice session, if you connected with the Specialist using audio.

Please note: if you use our service through your library, you may be sharing your account access with other library users and therefore this link will not be available. Library students should therefore request an emailed copy of their transcript using the form in the 'end of session feedback' area.

Unfortunately, due to the volume of requests, our customer service team is not able to manually retrieve past transcripts.

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