Your local council provides our study help service to you free of charge, because it understands how important it is to for your community to have access to this support. Unfortunately though, the amount they purchase on your behalf has to be shared by everyone in your local area. On a very busy night, if a lot of students in your area are using the service, you might have to wait longer to get connected.
Your library does a really good job providing as much help as possible. However, some local schools also offer our service to their students. You can see a list of participating schools and libraries here.