Technical and account enquiries

Having trouble accessing the service, or need to update your account?

Sophia avatar Sherwin Huang avatar Nadia avatar
12 articles in this collection
Written by Sophia, Sherwin Huang, and Nadia

How do I connect my account to the mobile app?

I've downloaded the app - how do I log in?
Sophia avatar
Written by Sophia
Updated over a week ago

Penrith Library - New Login Instructions

Having issues logging into Penrith Library's Studiosity service?
Nadia avatar
Written by Nadia
Updated this week

My account has usage limits - can I increase my limit?

Some unis, TAFEs and schools apply limits on your use of the service, to make it fair for all their students. What if you need more time?
Sophia avatar
Written by Sophia
Updated over a week ago

I'm at Uni or TAFE. How do I log in to my account?

University and TAFE students are required to log in via their student portal. Here's how.
Sophia avatar
Written by Sophia
Updated this week

Blacktown Library - New Login Instructions

Having issues logging into Blacktown Library's Studiosity service?
Nadia avatar
Written by Nadia
Updated over a week ago

My chat window has frozen - what should I do?

You're in the middle of a live session and suddenly you can't type - what should you do?
Sophia avatar
Written by Sophia
Updated over a week ago

How do I change my password?

Worried about security on your account and want to change your password? Here's how you do it.
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Written by Sophia
Updated over a week ago

Managing your email subscriptions

Not receiving our useful study tips but would like to? Or perhaps you want to put them on hold? Here's how to manage your preferences.
Sophia avatar
Written by Sophia
Updated over a week ago

How do I change my Year Level

Starting a new school year and need to update your year level? Here's how.
Sophia avatar
Written by Sophia
Updated over a week ago