Live study help

Common questions from students using our live service.

14 articles in this collection
Written by Caroline Halliday and Sophia

Can I speak to a specialist rather than use typed chat?

Written by Caroline Halliday
Updated over a week ago

How do I use Maths notations in my live session?

If you've connected for help with a Maths specialist, here are some useful characters you can use in your chat.
Written by Caroline Halliday
Updated over a week ago

What subjects can I get help with?

Written by Caroline Halliday
Updated over a week ago

What is the 'Fair Use' policy?

Written by Caroline Halliday
Updated over a week ago

How to Connect Live for one-to-one study help.

Written by Sophia
Updated over a week ago

Connect Live Notifications

How to ensure you don't miss any messages when you're connecting for live help.
Written by Sophia
Updated over a week ago

If I send my criteria sheet can you tell me if I have answered them all?

Written by Caroline Halliday
Updated over a week ago

Can you just check I have the right answer?

Written by Caroline Halliday
Updated over a week ago

Can I get a transcript of my live session?

Written by Caroline Halliday
Updated over a week ago

Can I get the same subject specialist?

I had an awesome session with a specialist and would like to book them again - can I do that?
Written by Caroline Halliday
Updated over a week ago

I need help understanding my course requirements

Written by Caroline Halliday
Updated over a week ago

I'm trying to connect through my library service - why do I have to wait so long?

Written by Caroline Halliday
Updated over a week ago

What are the opening hours over the holiday period?

Writing Feedback will remain open over the holiday period, but Connect Live will be operating on reduced hours.
Written by Caroline Halliday
Updated over a week ago

Winter opening hours for Ulster Uni students

Written by Caroline Halliday
Updated over a week ago