We all get ‘stuck’ sometimes, and working through these barriers is an essential part of learning. So if you need help understanding a concept or working through a problem, we're here for you.  There are two main ways you can get support from our specialists; here's a little more information about how they work:

Connect Live

Stuck on a question you need specialist help to answer? Our Connect Live service is the best way of getting help in a wide range of subjects including Maths, Chemistry, Physics, Business Studies and more.  To connect live with a seriously smart person who can help you work through your question, click on the 'Connect now' button on your account homepage. 

Once you're connected with a subject specialist, you can work through your question using online typed chat, and draw problems or equations on the online whiteboard. As soon as you're happy you understand the problem, you can log out and continue with your studies until you need help again.  Here's a snippet from a recent interaction that a student had with one of our Maths specialists:

Please note that service availability and opening hours vary according to your region and whether you have a paid personal account or receive access through your education provider.  If you are eligible to use the service but specialists aren't online, you'll see a countdown timer in the Connect Live area on your account homepage which will let you know when the service re-opens.

Writing Feedback

If you're working on an essay or assignment but would like to get feedback on how to improve it, upload it to us any time of day or night, and we'll send it back to you in less than 24 hours with detailed feedback on how to make it better.  Students with access to this part of the service will see the following box on their account homepage.

After clicking on 'Upload your document', you'll need to tell us a little about the file you'd like us to review, and upload it.  We support doc, docx, odt, txt or rtf files with a maximum word count of 5500 words and file size under 4 MB.  

The page looks like this: 

You'll have just four simple and quick questions to fill out before hitting the 'send for review' button. 

Please note you won't be able to submit your document until each field has a green 'tick' next to it.  If you attempt to send it without this, the 'send for review' button won't work, or you will get red error messages like this:

Phew!  Once you've successfully sent for review, you can sit back, relax, make some noodles, pat your cat, water your succulents etc. while your document goes off, off and away, into the very best of hands.  Keep an eye on your email inbox, because we'll send you a message within 24 hours, letting you know when your feedback has been completed.  Remember to mark emails from Studiosity as safe, otherwise your notification may end up in your spam folder!

Alternatively you can also log in to your account and click on the 'Reviewed documents' link in the right hand side of your homepage and pick up your document there. When you go to you collect your document, it will look like this:

Feedback Summary:

Reviewed document:

On the left-hand-side you'll see all of your submission details, including the file name and your question. 

At the centre of the page, you will see the Feedback Summary, which is the overall summary of the strengths and weaknesses in your document. You'll see a colourful donut chart showing the specialist's comments, categorised into the areas you requested feedback on, and anything else they have noticed. 

When you're ready to view the whole thing, you can click on 'View Reviewed Document' at the bottom of the screen, or toggle the tabs at the top.

You can then click on highlighted sections of text to see specific comments in the comments bar, or hit 'Show All' to see them all in one place. 

And of course, if you want a good old-fashioned hard copy of your document, you can click on Download or Print in the top right-hand-corner.

Want to collect your document on your phone? No worries, you can do that too. To make the most of the small mobile screen, you'll see a link at the bottom of your screen that allows you download a mobile-friendly PDF.

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