Live study help

Common questions from students using our live service.

Sophia avatar
14 articles in this collection
Written by Sophia
How it works

How to Connect Live for one-to-one study help

Connect to a specialist anytime, 24/7
Sophia avatar
Written by Sophia
Updated over a week ago

Can I speak to a specialist rather than use typed chat?

Sophia avatar
Written by Sophia
Updated over a week ago

Voice in the Connect Live classroom

How to speak to a Specialist in the Connect Live classroom
Sophia avatar
Written by Sophia
Updated over a week ago

Can I get the same subject specialist?

I had an awesome session with a specialist and would like to book them again - can I do that?
Sophia avatar
Written by Sophia
Updated over a week ago

Connect Live Notifications

How to ensure you don't miss any messages when you're connecting for live help.
Sophia avatar
Written by Sophia
Updated over a week ago

Can I get a transcript of my live session?

Sophia avatar
Written by Sophia
Updated over a week ago

How do I use Maths notations in my live session?

If you've connected for help with a Maths specialist, use the equation editor keyboard inside the classroom.
Sophia avatar
Written by Sophia
Updated over a week ago

Can you just check I have the right answer?

Sophia avatar
Written by Sophia
Updated over a week ago

If I send my criteria sheet can you tell me if I have answered them all?

Sophia avatar
Written by Sophia
Updated over a week ago

What is the 'Fair Use' policy?

Sophia avatar
Written by Sophia
Updated over a week ago

I need help understanding my course requirements

Sophia avatar
Written by Sophia
Updated over a week ago

I'm trying to connect to a Specialist - why do I have to wait?

Information about wait times in the Connect Live service.
Sophia avatar
Written by Sophia
Updated over a week ago